Refund policy
Return Policy
At Walker Lane Dress & Tux, we take pride in offering high-quality formalwear and special occasion styles. Please review our return policy carefully before making your purchase.
Final Sale Items
The following items are FINAL SALE and are not eligible for return, exchange, or store credit:
- All formalwear (mothers, prom, homecoming, etc.)
- All tuxedos (rental or purchase)
- All jewelry
- All accessories
Returns for Social Occasion Dresses
Dresses purchased under our Social Occasion tab may be returned under the following conditions:
- Returns must be made within 7 days of purchase.
- Returns are eligible for store credit only.
- Items must be unworn, unaltered, and in original condition.
- All original tags must still be attached.
- Items must be free of stains, odors (including smoke/perfume), makeup, or damage.
Non-Returnable Items
We cannot accept returns for:
- Any final sale merchandise listed above.
- Items that have been worn, altered, washed, or damaged.
- Items returned outside of the 7-day window.
- Any item that was ON SALE. All SALE ITEMS are FINAL PURCHASE
Store Credit Details
Approved returns will receive store credit in the form of a Walker Lane credit to be used toward a future purchase. Store credit is non-refundable and cannot be redeemed for cash. Store credit will be issued as a digital gift card - the digital gift card can be used ONLINE ONLY.
How to Start a Return
To begin a return, please contact us at info@walkerlanedressandtux.com with your order number and reason for return. Our team will get back to you within 24 hours and will be happy to assist you!
Questions?
If you have any questions about your order or whether an item qualifies for return, please reach out to us before purchasing—we’re always happy to help! You can call us at (336)602-1714 or email us at info@walkerlanedressandtux.com.